Help centre

Create your organisation from the home page, then invite your team from the Dashboard: coordinators run rostering, workers receive offers.

Add participants (Participants → Add), then create your first shift (Shifts → New shift). Pick the participant and their address pre-fills. Hit Broadcast and RosterFill offers it to your best-matched workers by SMS and push.

Dashboard → Invite your team. Enter their email and role; share the invite link (email sending is coming shortly). Every active person uses one seat.

Workers get a mobile-first app at /roster where offers arrive; they can also accept straight from the SMS without installing anything.

Broadcast offers a shift to eligible workers: valid credentials, matching skills, available at that time, and not double-booked.

Eligible workers are ranked by continuity with the participant, preferred-worker status, and fair spread of hours. Each suggestion shows plain-English reasons on the shift page.

The shift instantly goes back to broadcast, excluding the canceller, and is re-offered to the next best matches. You're only alerted if nobody accepts.

You can also assign someone directly from the shift page at any time, open offers are expired so the shift can't double-fill.

Record each worker's NDIS Worker Screening, police check, first aid and other credentials with expiry dates on their profile, and upload the documents. They're stored privately.

Workers with expired credentials are never offered shifts. Expiry warnings appear at 30, 14 and 7 days.

Workers set their own weekly windows on their roster page; coordinators can edit them on the worker's profile.

Matching only offers shifts inside a worker's windows, so keeping them current means fewer declines.

Every active person is one seat. The meter in the top bar shows usage; Billing shows your plan and lets you change seats, increases are prorated automatically.

SMS offers are passed through at $0.15/message, billed monthly in arrears. All prices ex GST.

Workers can install RosterFill like an app: on iPhone, open the site in Safari → Share → Add to Home Screen; on Android, Chrome prompts to install.

Turning on notifications gives instant shift alerts; SMS always arrives regardless.

Your data is yours: a one-click export of workers, participants, shifts and offers to CSV is available to admins.

There's no lock-in and no exit fee, and nothing is ever deleted for non-payment.

Data lives in Australia (Sydney). Each organisation's records are isolated at the database level; workers see only their own information and assigned work.

Credential documents are private, accessed via short-lived links. See the Privacy Policy for the full picture.