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Terms of Service

Last updated: 22 July 2026

These Terms of Service (“Terms”) govern your access to and use of RosterFill, provided by Lifecare Independent Living Pty Ltd (ABN 66 659 014 016), trading as Kindred Estate Solution (“Kindred”, “we”, “us” or “our”). By creating an account, accepting an invitation, or otherwise using RosterFill, you agree to these Terms. If you agree on behalf of an organisation, you confirm you have authority to bind that organisation (“you”, “your” or the “Customer”).

1. The service

RosterFill is rostering and shift-filling software for NDIS disability and aged-care providers. It matches shifts to eligible workers, broadcasts offers by SMS, email and push notification, records responses, and provides related tools (timesheets, messaging, forms, incident logging and reporting).

RosterFill is a scheduling and administration tool. We are not an employer, labour-hire agency, or provider of care or health services. You remain solely responsible for your rosters, staffing and pay decisions, employment and workplace obligations, the care you deliver, and your compliance with the NDIS Practice Standards, Aged Care requirements, worker-screening obligations and all applicable laws. Matching suggestions and credential checks are aids only and do not replace your own judgement and verification.

2. Eligibility and accounts

  • You must provide accurate account information and keep it up to date.
  • You are responsible for keeping your sign-in method secure and for all activity under your account. Tell us promptly at info@kindredsolution.com.au if you suspect unauthorised access.
  • You are responsible for the coordinators and workers you invite, including their use of RosterFill and the accuracy of the information you enter about workers and participants.

3. Seats, trial, fees and billing

  • Every active user (administrator, coordinator or support worker) occupies one paid seat.
  • Any free trial is offered on the terms shown at sign-up and may be changed or withdrawn for future customers. When a trial ends, paid subscription terms apply unless you cancel.
  • Subscriptions are billed per seat, monthly or annually, through our payment provider (Stripe).
  • SMS messages are passed through at the published per-message rate and billed monthly in arrears.
  • Seat increases take effect immediately and are prorated. Prices are exclusive of GST unless stated.
  • You authorise us (via Stripe) to charge your nominated payment method for all fees. If a payment fails, we may limit account features until it is resolved. We do not delete your data for non-payment.
  • Except where required by law, fees are non-refundable.

4. Your data and intellectual property

  • As between you and us, you own the data your organisation enters or uploads (“Customer Data”). You grant us a licence to host, process and transmit Customer Data only as needed to provide, secure, support and improve the service.
  • You are responsible for having the necessary rights and authority (including any consents) to enter worker and participant information into RosterFill, and for the accuracy and lawfulness of that data.
  • You can export your data at any time from within the app. There is no lock-in and no exit fee.
  • We own RosterFill and all related software, content and intellectual property. We grant you a non-exclusive, non-transferable right to use the service during your subscription. You must not copy, resell, reverse-engineer, or create derivative works from the service.
  • Our handling of personal information is described in our Privacy Policy.

5. Acceptable use

You agree not to, and not to permit anyone to:

  • use the service unlawfully or to store or send unlawful, infringing or harmful content;
  • attempt to breach security, access another organisation’s data, or probe, scan or disrupt the service;
  • use the SMS or messaging features to send unsolicited or unlawful messages;
  • resell, sublicense or provide the service to third parties except your own authorised users.

6. Third-party services

RosterFill relies on third-party providers, including Supabase (database and authentication, hosted in Australia), Vercel (web hosting), Railway (background processing), Stripe (payments), Twilio (SMS) and Brevo (email). Your use of the service may be subject to those providers’ availability and terms. We are not responsible for third-party networks or carriers (for example, SMS delivery timing).

7. Availability and support

We aim for continuous availability and plan maintenance to minimise disruption, recognising that care work happens around the clock. We provide support by email at info@kindredsolution.com.au. We may modify or improve features over time, and will avoid materially reducing core functionality without notice where practicable.

8. Warranties, consumer rights and liability

The service is provided on an “as is” and “as available” basis. To the extent permitted by law, we exclude all implied warranties. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited under the Australian Consumer Law, it is limited to re-supplying the service or paying the cost of having it re-supplied.

To the extent permitted by law, our aggregate liability arising out of or in connection with the service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profits, or loss of data. We are not liable for staffing, employment, pay or care outcomes, which remain your responsibility.

9. Indemnity

You agree to indemnify us against claims, loss or liability arising from your Customer Data, your use of the service in breach of these Terms or the law, or your care, employment or staffing decisions, except to the extent caused by our breach or negligence.

10. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for the purposes of these Terms, except where disclosure is required by law.

11. Term, suspension and termination

  • These Terms apply while you use the service or hold an account.
  • You may cancel at any time from the billing page; access continues to the end of the paid period.
  • We may suspend or terminate access if you materially breach these Terms (including non-payment or misuse), with notice where practicable, and immediately where necessary to protect the service or others.
  • On termination you may export your Customer Data for a reasonable period, after which we may delete or de-identify it in line with our Privacy Policy and legal obligations.

12. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example, by email or in-app). Continued use after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

14. General

If any provision is unenforceable, the rest continue in force. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a related entity or successor. These Terms, together with the Privacy Policy and any order or plan details, are the entire agreement between us about the service.

15. Contact

Kindred Estate Solution
Lifecare Independent Living Pty Ltd (ABN 66 659 014 016)
Email: info@kindredsolution.com.au

Terms of Service | RosterFill